At Neora, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, returns, or exchanges may be approved.

1. Returns

We accept return requests on a case-by-case basis. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be made within a reasonable time after delivery
  • Proof of purchase is required

To initiate a return, please contact us at kayla@neora.website with your order details.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-refundable unless damaged or defective upon arrival:

  • Opened or used beauty products
  • Sale or clearance items
  • Gift cards (if applicable)

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or defective item

We will review the issue and, if approved, offer a replacement or refund.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Shipping costs are non-refundable unless the return is due to our error

5. Exchanges

If you wish to exchange an item, please contact us before returning the product. Exchanges are subject to product availability.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect
  • We are not responsible for lost or delayed return shipments

7. Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled.

8. Contact Information

If you have questions about this Refund Policy or need assistance with a return, please contact us:

Neora
Owner: Kayla Qanielle Jones
Address: 721 Lakeview Drive, Nicholasville, KY 40356
Phone: +1 (631) 943-5635
Email: kayla@neora.website