At Neora, we take pride in the quality of our beauty products. This Return Policy outlines the conditions under which returns may be accepted.
1. Return Eligibility
Returns are accepted on a case-by-case basis and must meet the following conditions:
- Items must be unused, unopened, and in original packaging
- Return requests must be submitted within a reasonable timeframe after delivery
- Proof of purchase is required
To request a return, please email us at kayla@neora.website with your order number and reason for the return.
2. Non-Returnable Items
For health, hygiene, and safety reasons, we do not accept returns on:
- Opened or used beauty products
- Sale or clearance items
- Gift cards (if applicable)
Exceptions may apply if the item arrives damaged or defective.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once reviewed, we will determine whether a replacement or refund is appropriate.
4. Return Process
If your return is approved:
- You will receive return instructions via email
- Items must be shipped back in original condition
- Returns sent without approval may not be accepted
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error
- Original shipping fees are non-refundable
6. Processing Time
Once your return is received and inspected, please allow a reasonable processing period for review. You will be notified of the outcome via email.
7. Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Once shipped, orders are subject to this Return Policy.
8. Contact Us
If you have questions regarding this Return Policy or need assistance, please contact us:
Neora
Owner: Kayla Qanielle Jones
Address: 721 Lakeview Drive, Nicholasville, KY 40356
Phone: +1 (631) 943-5635
Email: kayla@neora.website